Privacy Policy
of pppvip

pppvip operates an online gaming and sports betting platform accessible at pppvip.biz, serving players across Bangladesh including those located in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh. The protection of our members' personal data is a responsibility we take seriously and embed into every aspect of how we build and operate our platform.

This Policy applies to all personal data collected by pppvip in connection with your use of the platform, regardless of whether you access pppvip.biz via a desktop browser, mobile device, or any other means. It covers data collected at the point of registration, during ongoing account use, through payment processing, and via our customer support channels.

pppvip does not sell, rent, or otherwise commercially exploit your personal data to third parties for their own marketing purposes. We process your data only for the specific purposes described in this Policy and on the legal bases set out in Section 5. If you have any questions about how your data is used, you may contact us at any time at [email protected].

pppvip collects the following categories of personal data from members and visitors to pppvip.biz:

pppvip collects personal data through the following means:

• Direct collection: Data you provide voluntarily when registering an account, completing identity verification, making a deposit or withdrawal, redeeming a Voucher code, or contacting our support team.
• Automated collection: Technical and usage data collected automatically when you access pppvip.biz, including via cookies, web beacons, server logs, and session-tracking technologies. See Section 8 for full details on cookies.
• Payment providers: Transaction confirmation data received from payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank following a deposit or withdrawal instruction.
• Identity verification partners: Where pppvip uses a third-party identity verification service to confirm your age and identity, that service may return a verification status and associated identity data to pppvip.
• Game providers: Aggregated session and bet data returned by third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi in connection with games you play on the pppvip platform.

pppvip processes your personal data for the following specific, explicit, and legitimate purposes:

• Account registration and management: To create, maintain, and administer your pppvip Account, including updating account details and managing password resets.
• Identity and age verification: To confirm that you are at least 18 years of age and that the identity information you have provided is accurate, in compliance with our 18+ policy and responsible gaming obligations.
• Payment processing: To facilitate deposits and withdrawals in BDT (৳) via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank accounts, and to maintain accurate transaction records.
• Service delivery: To provide you with access to casino games, sports betting markets (including BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures), Voucher promotions, and Go Rush tournaments available on pppvip.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering activity, multi-accounting, and other forms of platform abuse.
• Responsible gaming compliance: To monitor gaming activity for indicators of problem gambling, to enforce deposit limits and self-exclusion requests, and to provide player protection interventions where necessary.
• Customer support: To respond to enquiries, resolve disputes, and provide assistance through our 24/7 support team.
• Legal compliance: To comply with applicable laws, regulations, and lawful requests from competent authorities.
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving the pppvip platform's performance, features, and user experience.
• Promotional communications: To send you information about relevant bonuses, promotions, and platform updates where you have opted in to receive such communications. You may withdraw consent at any time by contacting [email protected].

pppvip processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered pppvip member, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money-laundering (AML) obligations, age verification mandates, and responses to lawful authority requests.
• Legitimate interests: Processing carried out for pppvip's legitimate business interests, including fraud detection, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — primarily for promotional communications and certain cookie-based tracking. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pppvip does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent strictly necessary for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, for the purpose of processing deposit and withdrawal transactions. These providers receive only the data necessary to complete the specific payment instruction.
• Identity verification providers: Third-party KYC (Know Your Customer) and age verification service providers engaged to confirm member identity and age in accordance with our 18+ policy.
• Game studios and content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other game providers, who may receive your account session identifier and gaming activity data to the extent required to deliver their games and resolve disputes.
• Fraud prevention and AML services: Specialist third-party providers engaged to support pppvip's fraud detection, risk scoring, and anti-money-laundering compliance processes.
• Legal and regulatory authorities: Where pppvip is required by law, court order, or lawful regulatory authority to disclose personal data, we will comply with such obligations. Where legally permitted, we will attempt to notify affected members in advance of such disclosure.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by pppvip, subject to professional confidentiality obligations.

All third parties with whom pppvip shares personal data are required to maintain appropriate technical and organisational security measures and to process personal data only in accordance with documented instructions from pppvip.

pppvip retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the lifetime of your pppvip Account and for a minimum of 5 years following account closure, in accordance with applicable financial record-keeping and AML obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by applicable financial regulations.
• Gaming activity logs: Retained for a minimum of 3 years from the date of each recorded session or bet, for dispute resolution, fair play auditing, and responsible gaming monitoring purposes.
• Support communications: Retained for a minimum of 2 years from the date of the last communication, to support ongoing dispute resolution and service quality management.
• Responsible gaming records: Self-exclusion records and deposit limit histories are retained for a minimum of 5 years following the end of the relevant restriction period.
• Cookie and technical data: Session cookies expire at the end of your browser session. Persistent cookies and log files are retained for the periods specified in Section 8.

When personal data is no longer required for any of the above purposes and no legal obligation to retain it subsists, pppvip will securely delete or anonymise that data.

pppvip uses cookies and similar tracking technologies on pppvip.biz to ensure the platform functions correctly, to maintain your session when you are logged in, and to gather anonymised analytics data that helps us improve the platform experience for all Bangladesh players.

The following categories of cookies are used on pppvip.biz:

• Strictly necessary cookies: Essential for the operation of pppvip.biz. These cookies enable core functionality such as session management, authentication state, and security token validation. They cannot be disabled without breaking core platform features.
• Functional cookies: Used to remember your preferences such as language settings, preferred payment method, and responsible gaming tool configurations, so that these are retained across sessions.
• Analytical cookies: Used to collect anonymised data about how visitors use pppvip.biz, including pages visited, session duration, and navigation paths. This data is used solely for internal platform improvement purposes and is not shared with advertising networks.
• Security cookies: Used to detect and prevent fraudulent access attempts, multi-accounting, and suspicious session behaviour on the pppvip platform.

pppvip implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption: All data transmitted between your device and pppvip.biz is encrypted using industry-standard 256-bit SSL/TLS protocols, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Encrypted data storage: Sensitive personal data, including identity documents and financial account details, is stored in encrypted form using AES-256 encryption at rest.
• Access controls: Access to personal data within pppvip's operational systems is restricted on a strict need-to-know basis. All staff with access to member data are subject to confidentiality obligations and undergo security training.
• Two-factor authentication (2FA): pppvip offers 2FA as an optional additional security layer for member accounts. Members are encouraged to enable 2FA to reduce the risk of unauthorised account access.
• Regular security audits: pppvip conducts periodic security reviews and vulnerability assessments of the platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
• Incident response: pppvip maintains a documented data breach response procedure. In the event of a breach that is likely to affect your personal data, we will notify you and, where required, the relevant authorities within the timeframes prescribed by applicable law.

While pppvip employs all reasonable security measures, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure by choosing a strong password, enabling 2FA, and not sharing your login credentials with any third party.

As a pppvip member, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact pppvip support at [email protected] with a written description of your request:

• Right of access: You have the right to request a copy of the personal data that pppvip holds about you and to receive information about how that data is being processed.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held about you be corrected or completed without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that pppvip delete your personal data. This right is subject to overriding legal obligations that require pppvip to retain data for specified minimum periods (see Section 7).
• Right to restrict processing: You have the right to request that pppvip restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing pending verification of legitimate grounds.
• Right to data portability: Where processing is carried out by automated means on the basis of your consent or a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to processing of your personal data where that processing is carried out on the basis of pppvip's legitimate interests. pppvip will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

pppvip will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

pppvip operates a strict 18+ policy across all aspects of its platform. The pppvip platform is not directed at, designed for, or intended to be used by any person under the age of 18. pppvip does not knowingly collect personal data from individuals under the age of 18.

Where pppvip becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately, the associated account will be closed, and any funds held in that account will be returned subject to verification of the payment method used for deposit.

The pppvip platform may contain references to or integrations with third-party services, including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, and payment providers such as bKash, Nagad, Rocket, and Upay. While pppvip works only with reputable partners, we do not control the data practices of third-party services and are not responsible for their privacy policies or procedures.

When you interact with a third-party service in connection with your use of pppvip — for example, when authenticating a bKash or Nagad payment — that provider's own privacy policy will govern the processing of any personal data shared directly between you and that provider. pppvip encourages you to review the privacy policies of all third-party services you interact with.

pppvip reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. The most current version of this Policy will always be available at pppvip.biz/privacy-policy and will display the effective date at the top of the document.

Where a revision materially affects your rights or the way in which pppvip processes your personal data, we will provide notice to registered members via the email address associated with their Account, or through a prominent notice on the pppvip platform, at least 7 days prior to the revised Policy taking effect.

Your continued use of the pppvip platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not accept a revised Policy, you must cease using the platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which pppvip processes your personal data, our dedicated support team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays such as Independence Day (26 March), Victory Day (16 December), Eid, and Pohela Boishakh.

You may reach pppvip's data support team via the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available within your pppvip Account dashboard once logged in.

pppvip aims to acknowledge all privacy-related enquiries within 2 hours and to provide a substantive response within 10 business days, measured in Bangladesh Standard Time (BST, UTC+6).